Member Support Specialist

Leawood, KS 66211 US

Posted: 11/08/2018 Industry: Medical Job Number: 52743 Pay Rate: $17/hr City: Leawood

Large organization located in Leawood,KS has an immediate opening in their Member Support and Operations Division for an individual who can work in a fast paced environment and good at multi tasking.  Must feel comfortable working professional individuals via  phone, emails, etc.

 

SUMMARY OF RESPONSIBILITIES:

The Member Support and Operations Specialist is the frontline contact with our members/customers. The Specialist is responsible for effectively handling member and customer contacts through various communication channels: phone, chat, written correspondence. This role requires an ability to demonstrate problem solving skills which can include utilizing various troubleshooting techniques. A successful Specialist can engage in meaningful conversations by building rapport and further convey/demonstrate member value within the organization.  The team’s goal is to ensure that member/customer requests are handled appropriately, professionally and timely. In addition, the Specialist handles data entry responsibilities, projects and filing.

 

Essential Duties and Responsibilities:

  • Provide superior level of customer service to internal and external contacts.
  • Identify and handle member/customer contacts and inquiries completely, accurately, and timely regardless of channel (in and outbound phone, e-mail, mail, fax, etc.) in a fast-paced environment.
  • Resolve member/customer complaints and problems to the satisfaction of the member/customer, including any questions/issues requiring follow-up and exercises independent judgment within set guidelines.
  • Enter member/customer data and other relevant information into Association Management System or other data repository as required.  Exceptional data entry skills are highly desired.
  • Educate the member/customer about products and services, maximizing the opportunity to inform them about company Programs, Products, Projects and Services.
  • Maintain confidentiality of  members/customers and data.
  • Participate in individual and team meetings.
  • Adhere to work schedule as planned.
  • Must be adaptable to an ever-changing environment.
  • Other duties as assigned

 

Skills, Education and Experience:

  • High school diploma or equivalent
  • Customer Service/communication skills
  • Strong ability to multi-task
  • Positive, professional and customer-oriented attitude
  • Exceptional verbal and written communication skills
  • Excellent data entry skills
  • Ability to organize and communicate information clearly
  • Problem solving and analytical skills
  • Accept coaching and direction
  • Patient, adaptable, team player
  • Proficient with computers, including excellent typing speed
  • Ability to handle a repetitive and varied workload
  • Word and  Excel knowledge preferred

 

   

Resumes required     

Must be able to  work Monday through Friday  (371/2 hours week)

 

Great benefits and working environment

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