Member Support Specialist

Leawood, KS 66211 US

Posted: 11/08/2018 Industry: Medical Job Number: 52743 Pay Rate: $17/hr City: Leawood

Large organization located in Leawood,KS has an immediate opening in their Member Support and Operations Division for an individual who can work in a fast paced environment and good at multi tasking.  Must feel comfortable working professional individuals via  phone, emails, etc.



The Member Support and Operations Specialist is the frontline contact with our members/customers. The Specialist is responsible for effectively handling member and customer contacts through various communication channels: phone, chat, written correspondence. This role requires an ability to demonstrate problem solving skills which can include utilizing various troubleshooting techniques. A successful Specialist can engage in meaningful conversations by building rapport and further convey/demonstrate member value within the organization.  The team’s goal is to ensure that member/customer requests are handled appropriately, professionally and timely. In addition, the Specialist handles data entry responsibilities, projects and filing.


Essential Duties and Responsibilities:

  • Provide superior level of customer service to internal and external contacts.
  • Identify and handle member/customer contacts and inquiries completely, accurately, and timely regardless of channel (in and outbound phone, e-mail, mail, fax, etc.) in a fast-paced environment.
  • Resolve member/customer complaints and problems to the satisfaction of the member/customer, including any questions/issues requiring follow-up and exercises independent judgment within set guidelines.
  • Enter member/customer data and other relevant information into Association Management System or other data repository as required.  Exceptional data entry skills are highly desired.
  • Educate the member/customer about products and services, maximizing the opportunity to inform them about company Programs, Products, Projects and Services.
  • Maintain confidentiality of  members/customers and data.
  • Participate in individual and team meetings.
  • Adhere to work schedule as planned.
  • Must be adaptable to an ever-changing environment.
  • Other duties as assigned


Skills, Education and Experience:

  • High school diploma or equivalent
  • Customer Service/communication skills
  • Strong ability to multi-task
  • Positive, professional and customer-oriented attitude
  • Exceptional verbal and written communication skills
  • Excellent data entry skills
  • Ability to organize and communicate information clearly
  • Problem solving and analytical skills
  • Accept coaching and direction
  • Patient, adaptable, team player
  • Proficient with computers, including excellent typing speed
  • Ability to handle a repetitive and varied workload
  • Word and  Excel knowledge preferred



Resumes required     

Must be able to  work Monday through Friday  (371/2 hours week)


Great benefits and working environment

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