Document Customer Service Clerk

Phoenix, AZ 85021 US

Posted: 09/21/2018 Industry: Logistics Job Number: 900416 Pay Rate: $12.00 - $14.00 DOE City: Phoenix
Handle all related emails and telephone inquiries for all customers in a timely and efficient manner.
Prompt and accurate opening and closing of vessel procedures and making sure that all information are error free.
 
We are looking for someone with good data entry and typing skills as well as someone who is a good communicator and strong customer service skills.  
 
Carefully monitor daily schedule to ensure timely collection of necessary shipping instructions.
Making sure that Manifests are filed according to 24 hour rules.
Ensuring that all Telex and Original BL’s are sent daily according to Export Log.
Ensure accurate processing and confirmation of customer shipping instructions; facilitate changes as required keeping all relevant internal customers informed.
Once confirmed loaded on board, deliver final bill of loading to customer within 24-48 hours
Ensure availability and response to phone inquiries from all internal and external customers in a courteous and professional manner
Monitor other customer entry point (i.e. Outlook, Fax) for customer inquiries and respond within agreed deadlines with all relevant information.
Possible specialized customer reports as required and established through Sales and Management channels.
Reconcile systems to ensure accuracy and ensure customer expectations met; record reasons for changes/amendments
Update systems as required
Ensure compliance with US Customs and other law enforcement agencies and authorities to assist with safe and secure cargo transport.
Excellent verbal and written communication skills.
High school diploma or general equivalency.
3 years of functional experience in Customer Service (retail, sales, call center, etc.), and /or data entry
Experience in transportation industry is highly desired.
Working experience with Microsoft Word, Excel and Outlook.
Verbal and written communication skills (written & verbal with emphasis on details)
Organizational and time management skills; multitasking and prioritizing
Detail and result oriented

If you possess all of the above qualifications, send your resume in an attached Word document and reference job #900416 in the subject line to: tracy@stivers.com.

 

EOE M/F/D/V

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