Client Service Center Representative
Earth City, MO US
Essential Duties and Responsibilities:
- Work with each contact to establish rapport with and gain the confidence of the caller.
- Deliver excellent customer service and strive to exceed customer expectations.
- Contribute to positive team metrics and meet productivity standards.
- Partner with the internal business units for technical matters and client issue resolution, escalating issues through appropriate methods.
- Document details of client interaction into the system while on the phone.
- Accurately communicate call and/or special project status to supervisor.
- High School diploma or GED.
- Previous experience in a service oriented environment
- Intermediate knowledge of MS Office as well as internet skills
- The ability to function in a fast-paced, demanding, high growth environment
- Must show excellent attention to detail