Client Service Center Representative

Earth City, MO US

Posted: 11/26/2018 Job Number: 32340 Pay Rate: 10.71 City:
The Earth City location of a national employer is looking to add  Client Service Center Representatives responsible for responding to inquiries via phone, e-mail, or chat session. 

Essential Duties and Responsibilities:
  • Work with each contact to establish rapport with and gain the confidence of the caller.
  • Deliver excellent customer service and strive to exceed customer expectations.
  • Contribute to positive team metrics and meet productivity standards.
  • Partner with the internal business units for technical matters and client issue resolution, escalating issues through appropriate methods.
  • Document details of client interaction into the system while on the phone.
  • Accurately communicate call and/or special project status to supervisor.
Employees will work a consistent 8 hour shift between the hours of 7: 00 am - 7: 00 pm. Those individuals who have weekend availability will be given preference.
The position requires:
  • High School diploma or GED.
  • Previous experience in a service oriented environment
  • Intermediate knowledge of MS Office as well as internet skills
  • The ability to function in a fast-paced, demanding, high growth environment
  • Must show excellent attention to detail
Please apply online for immediate consideration. All qualified applicants will be contacted.
 
Proud to be an equal opportunity employer. 
M/F/D/V
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