Vice President of Implementation and Success

Bridgeton, MO

Post Date: 04/20/2018 Job ID: 31823 Pay Rate: 0.00

The Vice President of Implementation and Client Success will design, develop and execute the new client implementation strategy. The scope of responsibility will include the execution of a seamless transition to the company’ s technology as well as managing the support once the migration has occurred.

 

Responsibilities:
  • Develop and maintain implementation focused initiatives to help meet sales goals established by leadership
  • Evaluate, design and maintain implementation tools to ensure the customer’ s transition is  accomplished seamlessly and with minimal customization
  • Collaborate with the Learning Management System (LMS) Administrator to develop training tools and Standard Operating Procedures (SOPs)
  • Build and evolve processes, metrics and other tools to deliver responsive client service
  • Align the Customer Success department policies and procedures with the company’ s objectives

Experience:

  • Previous experience with the development of the new client implementation process for a SaaS organization
  • Experience delivering management-level analysis and opinions and recommendations to senior executives
  • A Bachelor’s Degree in a Business or Technology related field; Master’s preferred
  • Acted in a position of leadership in a company which experienced scaling growth
  • Qualifications:
  • A demonstrated ability to lead people and obtain results through team efforts
  • The ability to evaluate existing procedures and recommend process improvements
  • Strong customer orientation and a passion for growth
  • Excellent interpersonal and communication skills

 

Please apply online for immediate consideration. We are proud to be an Equal Opportunity Employer.

M/F/D/V


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