Vice President of Customer Success

Bridgeton, MO

Post Date: 04/09/2018 Job ID: 31783 Industry: Executive Management Pay Rate: 0.00
A software development company in the Earth City area is looking for a Vice President of Success to lead their customer support and project management teams. The VP of Success will:
  • Define and develop new customer procedures to meet goals set by company leadership
  • Serve as a key member of the senior team that sets the company’ s service direction
  • Participate in the resolution of customer concerns by liaising between customers, project management and developers 
  • Align the Customer Success department policies and procedures within the company’ s objectives
  • Provide feedback to leadership regarding service failures or customer concerns
  • Track and review actual results versus goals and forecast for performance and compliance

  • Strong software background 
  • Experience delivering management-level analyses and opinions/recommendations to senior executives
  • A Bachelor's Degree in a Business or Technology related field; Master's preferred
  • The desire to work as a member of a rapidly growing company
  • The ability to evaluate existing procedures and and recommend process improvements  
  • A demonstrated ability to lead people and obtain results through team efforts
  • Capable of building cross-functional relationships
  • Strong customer orientation and passion for growth
  • Excellent interpersonal and communication skills
Please apply online for immediate consideration. We are proud to be an Equal Opportunity Employer M/F/D/V.

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