Supply Chain Support Specialist

North York, ON M2J 4R4 CA

Posted: 11/02/2018 Industry: Customer Service Job Number: 10756 Pay Rate: TBD City:


Position Summary:


Order Process and Supply Chain support for the HVACProducts Sales Division. You will perform a variety of functions to support the timely execution of quality customer service support to internal and external customers. You will initiate and/or implement corrective actions as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained.


 Key Responsibilities:


Verify accuracy, and process customer purchase orders, generate sales orders utilizing the company's internal ERP system.

Record, distribute and file sales orders,

Provide back-up assistance in verifying design tool selection of customer purchase orders.


Perform regular maintenance to various electronic files and locations including credits, sales orders, quotes


Initiate required actions in response to customer requests related to order desk functions                                                  

Proactively provide customers with information related to order availability/status


Submit monthly reports providing an update on key activities.


Generate and distribute quotes


Process customer credits, Co-op claims, RMA's and internal transfers between warehouses.


Actively pursue opportunities to expand knowledge of the HVAC division products and systems.


 Support Product Supply Chain Manager in the performance of job duties and act as a back-up in updating daily receipts and sales.


 Other duties as assigned.




Requirements & Qualifications:


College diploma, university degree, or equivalent work experience.

Minimum 3-5 years working in the Mechanical or HVAC industries. 

Intermediate Microsoft Excel skills

Previous experience working with computerized order entry (ERP)system. 

Experience working with Sage is a definite asset. 

Bilingual English/French is a definite asset. 

 Strong organizational capabilities with solid interpersonal, written communications and analytical skills.


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