Supply Chain Specialist
Toronto, ON M2J4R4 CA
Order Process and Supply Chain support for the HVACProducts Sales Division. You will perform a variety of functions to support the timely execution of quality customer service support to internal and external customers. You will initiate and/or implement corrective actions as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained.
Verify accuracy, and process customer purchase orders, generate sales orders utilizing the company's internal ERP system.
Record, distribute and file sales orders,
Provide back-up assistance in verifying design tool selection of customer purchase orders.
Perform regular maintenance to various electronic files and locations including credits, sales orders, quotes
Initiate required actions in response to customer requests related to order desk functions
Proactively provide customers with information related to order availability/status
Submit monthly reports providing an update on key activities.
Generate and distribute quotes
Process customer credits, Co-op claims, RMA's and internal transfers between warehouses.
Actively pursue opportunities to expand knowledge of the HVAC division products and systems.
Support Product Supply Chain Manager in the performance of job duties and act as a back-up in updating daily receipts and sales.
Other duties as assigned.
Requirements & Qualifications:
College diploma, university degree, or equivalent work experience Minimum 3-5 years working in the Mechanical or HVAC industries.
Intermediate Microsoft Excel skills
Previous experience working with computerized order entry (ERP)system.
Strong organizational capabilities with solid interpersonal, written communications and analytical skills.
Experience working with Sage is a definite asset.
Bilingual English/French is a defiant asset.