Order Clerk/Support Services

Lenexa, KS 66215

Post Date: 01/09/2018 Job ID: 52603 Industry: Health Pay Rate: $13/hr

STATEMENT OF RESPONSIBILITY: Responsible for the timely and accurate processing of incoming supply orders and the completion of supportive functions in Toxicology Customer Service within established Service Level Agreements.



  • Process and complete all in-coming general supply order requests.
  • Process large volume order rollouts.
  • Process automatic ordering; review order forms and master schedule to maintain accuracy.
  • Use Order review tool to evaluate and adjust supply quantity requests.
  • Email order confirmations to requesting clients.
  • Generate and review Oracle unbooked report.
  • Process new Oracle shipping addresses and/or new Oracle customers to complete pending orders.
  • Maintain productivity work log.
  • Research and resolve order related issues.
  • Communicate to department management processing delays and/or supply issues impacting clients and department service level agreements.
  • Maintain and protect the confidentiality of all CRL and client information.
  • Be able to comply with all applicable federal, state, and local safety and health regulations that would apply to this job.
  • Keep work area neat and clean.  
  • Level 2
  • Other duties as assigned.
  • Process billable orders
  • Process RMA’s.
  • Conduct order reviews to monitor quality control.
  • Maintain kit production report.
  • Interact with sales, accounting, and other departments to expedite workflow and resolve order issues.
  • Process SAMHSA memorandum of corrections.
  • Process and manage MRO documentation required to be maintained for inspections (i.e. security letters)
  • Maintain random program (monthly and quarterly).
  • Complete USH Account Setups through POCT application tool.
  • Review and process Non-DOT discards.
  • Reconcile daily problem report.
  • Record production stats for the following: orders submitted, orders completed, and problem orders pending.



EDUCATION: High School graduate or GED

EXPERIENCE: 1 year customer service or client contact experience. Data entry experience preferred.


  • Cooperative approach to client relations
  • Excellent verbal and written communication skills
  • Detail oriented
  • Analysis and problem solving abilities
  • Good organizational skills
  • Ability to handle multiple tasks
  • Follow through and dependability
  • Ability to prioritize and easily adapts to changing priorities
  • Works well under pressure
  • Team oriented
  • Knowledge of Microsoft applications  (Excel, Word and Outlook


PHYSICAL REQUIREMENTS: Sitting for long periods of time; lifting up to 25 lbs.


EQUIPMENT: Personal computer, telephone, fax, copier


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