Member Support

Leawood, KS 66211 US

Posted: 09/07/2018 Industry: Medical Job Number: 52689 Pay Rate: $17/hr City:

Leawood,KS company looking to add a Member Support and Operations Specialist to their busy Membership Division. Hours are Monday through Friday from 9:00 a.m. to 5;30 p.m.   Pay is $15/hr.  Great benefits and working conditions.

This position is the front line contact with their members/customers. Provide superior level of customer service to internal and external contacts.  Handle member/customer contacts and inquiries completely, accurately, and timely regardless of  channel (in and outbound phoneme-mail, fax,etc.) in a fast pace environment. Resolve complaints and problems to the satisfaction of the member/customer, including any questions/issues requiring follow-up and exercises  independent judgment within set guidelines. Enter data and other relevant information in the company management system. Educate callers about the association's products and services.

Requires a high school diploma or GED. Customer service/communication skills Strong ability to multi task. Positive, professional and customer oriented attitude. Excellent  data entry skills. Be willing to accept coaching and direction. Proficient with computers , including excellent typing speed. Knowledge of Word and Excel is helpful.

 

Resumes required.  Only qualified applicants will be contacted for interviews.

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