Member Service Representative
Leawood, KS 66211 US
Member Service Rep / Receptionist Front Office
Leawood association is seeking a Member Service Representative for greeting members in a professional, friendly, an inviting manner in person and over the phone. Will assist members with various questions, and ensure the member reached the best point of contact to resolve any problem they may experience. Will take payments over the phone and in person, scheduling appointments, and other duties as assigned. Phones are very busy (two receptionists at front desk).
This position is also responsible for overseeing the members store (signs and other promotional items). Responsibilities include facilitating store sales, managing inventory, adjusting pricing, and building dynamic product offerings, while operating within the store budget. Also shares the responsibility of administering the key and lock box program.
Candidates must exhibit good listening and comprehension. Express ideas and thoughts clearly, both written and verbally. Display courtesy and sensitivity. Manage difficult or emotional customer situations and utilize proficient problem-solving skills. Be able to follow instructions, take responsibility for actions and ownership of work.
Must be professional in demeanor and dress.
Prefer some college experience or a minimum of a high school diploma. Two years related experience. Experience working in a database system. Posses good mathematical skills. Experienced working with budgets and store inventory. Proficient using Word, Excel and Adobe.
Candidates with the required in office skills plus some retail welcome to apply.
Email: firstname.lastname@example.org. Refer to job #52710.
Benefits include heath and dental plan, life and disability insurance and a 401(k) plan with a generous annual contribution.