Help Desk Support

Tempe, AZ US

Post Date: 06/12/2018 Job ID: 900406 Industry: Advertising/Marketing/Public Relations Pay Rate: $19.00-$22.00/hr. DOE

This is a hands-on position which includes personal involvement in day-to-day end-user support, systems maintenance tasks and project-oriented work.

The successful candidate will have basic understanding of data and voice communications, computer hardware, software, networking (including remote access and wireless), VPN, smart phones/tablets support, IMAC and other help-desk activities.

This is a regular, full-time, entry level position requiring 1-2 years desktop support experience.

Work hours expected to be Sundays thru Thursdays from 9:00 am to 6:00 pm PST (work hours may be changed per business requirements).

Responsibilities:

 

  • Provides in-depth everyday support to clients' call center users.
  • Perform workstation support functions related to the technical support of the employees and authorized users of the network and resources.
  • Build, setup, deliver and move desktop computers as requested by Helpdesk manager
  • Troubleshoot, diagnose and resolve complex PC and network problems. Perform software support and upgrade tasks of routine complexity for personal computer users.
  • Responsible for timely problem/request escalation when more complex problems are encountered.
  • Order equipment and services for employee business usage (cell phones, PCs, Printers, etc.)
  • Integrate third-party devices such as scanners, printers and monitors
  • Performs miscellaneous job-related duties as assigned.

Qualifications:

 

  • 1-2 years’ experience in Help Desk environment
  • Basic understanding of Windows AD structure and NTFS permissions
  • Basic Understanding of networking concepts
  • Basic understanding of Call center/IP Telephony environment
  • Good knowledge of Windows OS.
  • Expert knowledge of MS Office suite.
  • Excellent customer service and oral communications skills
  • Analytical and problem solving skills
  • Ability to work independently and prioritize work based upon business needs
  • Ability to analyze and identify root cause of an issue

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