Customer Service Representative

Earth City, MO US

Posted: 02/11/2019 Job Number: 32573 Pay Rate: 13.00 City:




Our client located in Maryland Heights is in immediate need of a Customer Support Representative to join their team! This is a full time, temp-to-hire, permanent position to pay between $12.00-$13.00/hour during the temporary period and could go up to $13.50/hour once permanent based on a performance review.


 

Duties:
  • ·         Provide general customer service functions to our customers with product information, obtaining price quotes, processing orders/returns and discrepancies, providing website assistance, verifying pricing, etc.
  • ·         Key liaison between operations and the customer(s) to resolve order related issues.
  • ·         Work with customers to ensure streamlined communications on stocking levels, item usage and product changes.
  • ·         Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
  • ·         Resolves product or service problems, including missed shipment resolution and back-order fulfillment and reporting.
  • ·         Recommends potential substitutions by analyzing customer needs and product availability.
  • ·         Other duties as assigned.

Requirements:

  • ·         Must have strong computer skills. Proficient with Excel and Word required, experience with AS 400 is a plus
  • ·         Typing and data entry skills required
  • ·         High energy, positive attitude and customer service oriented
  • ·         Must have excellent communication skills, and be forward thinking
  • ·         Must be detail oriented and possess analytical skills, must be flexible and have the ability to multi-task
  • ·         Related work experience, medical product knowledge beneficial
  • ·         Must be reliable and be able to function independently
  • Please apply online for immediate consideration. All qualified applicants will be contacted.


     


    Proud to be an equal opportunity employer.


    M/F/D/V

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