Customer Service Representative

Aurora, CO US

Post Date: 06/08/2018 Job ID: 81620 Industry: Insurance Pay Rate: $15.00 - $15.50Hr

CSR - Medical Insurance Company- Long Term Temporary w/ Permanent Potential - Customer Service experience in a call center is required

Duties:  

  • Answers incoming calls, demonstrating a customer-focused philosophy for all customers including, but not limited to, providers, members, potential members, state agencies and other internal and external customers. 
  • Researches, resolves and documents customer inquiries, concerns and issues.  Provides accurate information and education for all inquiries. 
  • Conducts outgoing calls to customers for follow-up, benefit information, member and provider retention, claims, and other inquiries as needed.
  • Utilizes resource materials, policies and procedures, handouts, databases, training opportunities and multiple systems to help with day to day activity.
  • Consistently meets or exceeds performance, quality and customer service standards as assigned by the department management team.
  • Provides clear and thorough documentation into our CRM tool for each call received.
  • This position also includes following a daily schedule for breaks and lunches.

Regular attendance and punctuality are essential functions of the job.

  • Customer Service experience in a call center is Required, Healthcare experience/knowledge/call center is highly preferred.
  • Must be computer proficient
  • Must be able to type at least 30wpm 
  • Must have good work references

Please forward resume to aurora@stivers.com and refer to job number # 81620

EOE M/F/D/V


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