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Sales Support Specialist 827137

Strongsville, OH 44136

Posted: 07/08/2025 Job Category: Customer Service Job Number: 827137 Pay Rate: $20 - $23 per hour

Job Description


Job Title: Sales Support Specialist- Urgently Hiring 
Pay: $22/hr
Hours: 8 AM - 5 PM Monday-Friday
Start Date: ASAP

We are seeking a Sales Support Specialist who will play a key role in ensuring customer satisfaction and supporting sales initiatives. This role in North Royalton requires a proactive, detail-oriented individual who thrives in a team environment and is committed to delivering premium service. This position offers an exciting opportunity to work cross-functionally within a growing company, build strong relationships with customers, and contribute to overall business success.

As the Sales Support Specialist you will be responsible for:

  • Accurately receive, verify, and process customer orders—including changes, cancellations, and returns—within ERP/CRM systems.

  • Maintain ongoing communication with customers via phone, email, or EDI/fax to provide timely updates on pricing, order status, and delivery schedules.

  • Investigate and resolve customer concerns related to invoicing, shipping discrepancies, or material issues, often collaborating with production, planning, and logistics teams.

  • Monitor and maintain accurate customer data, including profiles, pricing, order history, and relevant documentation.

  • Support administrative functions such as billing, credit/return authorizations, and the maintenance of daily activity logs and customer interaction records.

The ideal candidate for this position will have the following: 

  • 3–5 years of experience in a sales support or related role, preferably in a manufacturing or distribution environment.

  • Excellent communication, time management, and organizational skills with a strong attention to detail.

  • Proven ability to handle multiple tasks, prioritize responsibilities, and meet deadlines in a fast-paced setting.

  • Proficiency in Microsoft Office Suite; experience with ERP/CRM systems highly preferred.

  • High school diploma or GED required; associate or bachelor’s degree in Business, Communications, or a related field preferred.


Ready to take the next step? Apply now for this Sales Support Specialist role in North Royalton—or contact us to learn more!

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Stivers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We celebrate diversity and are committed to creating an inclusive environment for all employees. Stivers will provide reasonable accommodations for people with disabilities in all parts of the hiring and employment process.

 

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About Strongsville, OH

Ready to kickstart your career in the vibrant city of Strongsville, Ohio? Discover exciting job opportunities in this thriving community surrounded by a perfect mix of city life and natural beauty. Strongsville offers not only a strong job market but also a charming atmosphere, with its proximity to the stunning Cuyahoga Valley National Park and the bustling Westfield SouthPark Mall. Explore career options amidst a backdrop of local landmarks like the Strongsville Historical Society, indulge in delicious fare at local eateries like Brew Kettle and Don's Pomeroy House, or catch a show at the beautiful Ehrnfelt Recreation Center. Join us in Strongsville, where career growth meets undeniable charm – your next big opportunity awaits!