Business Analyst

Earth City, MO US

Posted: 10/10/2018 Job Number: 32256 Pay Rate: 26.00 City:
Our client, a large employer in Earth City, is seeking a Business Analyst to join their growing team! This is a full-time, temp to hire opportunity, and will pay between $23.00 - $26.00 per hour. The ideal candidate in this role will be someone who is highly analytical with experience analyzing large data sets and tables within a call center environment. This candidate should have a high degree of accuracy, strong attention to detail, and a team-oriented personality.   Job Duties:
  • Help define metrics, refine and prioritize reporting, and build predictive capabilities
  • Partner with the team leaders and other managers to collaborate on what data and insights are most helpful in driving better business decisions
  • Work with team members across the organization to define and track the most impactful business metrics
  • Lead efforts regarding data interpretation and trending
  • Perform complex data analyses and deliver insights from data sets, sharing with department supervisors and managers to help with business decisions
  • Identify reporting and analytical needs to facilitate the use of data and analysis to make informed decisions
  • Proactively research and define how the organization can better use data to drive business
  • Engage with executive leadership to advise of guidance/direction based on data analyses
  • Demonstrate creative thinking to bring new ideas to the organization 
     
Requirements:
  • 3-5 years prior experience in business analyst or data analyst position within call center environment required
  • Telephony database and/or ticketing database experience required 
  • Strong MS Excel skills required
  • Bachelor's degree required - major in finance, accounting, engineering, or math/statistics highly preferred
  • Experience in Tableau or Spotfire is highly preferred 
  • Experience with SQL and/or Oracle Business Intelligence a plus
  • Ability to work on an individual basis and as part of a collaborative team
  • Excellent attention to detail with a high level of accuracy required
  • Per the client's request, the ability to pass a pre-employment drug screen and background check
 
Please apply online for immediate consideration. All qualified candidates will be contacted.
 
EOE M/F/D/V

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