Auto Insurance Claims Supervisor
$57-70K DOE Schaumburg, IL 60173 US
Seeking an experienced FAST TRACK Auto Insurance Claims Supervisor for our client in Schaumburg, IL. This position will report to the Assistant Vice President of Claims Operations and will be responsible for supervising the Insurance Claim Representatives and ensuring accurate reporting of claims for commercial auto, casualty, or property loss or damages; reviewing claims reps’ analyses of the extent of the insurance company’s liability and trying to negotiate out-of-court settlements with the client, where possible.
Essential Duties and Responsibilities
Place authority on files.
Demonstration of liability laws in all states.
Follow best practices based on state requirements.
Performs a variety of tasks.
Typically reports to a manager or head of a unit/department.
Supervise adjusters and clerical staff.
Demonstrated knowledge of policy forms, common carrier doctrines.
Demonstrated experience with, multi-state bodily injury, property damage, collision, uninsured motorist bodily injury, underinsured motorist, general liability or commercial transportation claims.
Demonstrated experience handling taxi, para-transit, limousine, trucking or other commercial business auto claims.
Ability to investigate, evaluate and negotiate commercial claims from inception through disposition.
Knowledge of jurisdictional laws, venues and claims handling practices.
Ensure accurate and consistent reserving.
Interact with internal and external customers, agents, claimants, and others in a professional and courteous manner.
Perform with strong working knowledge of claim procedures, guidelines, practices and workflows with minimal or no assistance required.
Experience working with attorneys, investigators, vendors, experts, and medical professionals.
Demonstrated leadership skills.
Demonstrated ability to assist less experienced adjusters.
Demonstrated ability to assist management with escalated complaint calls and other claim issues.
Detail oriented and well organized.
Excellent communication skills, both written and verbal, along with analytical skills for independent thinking and problem solving ability.
Strong organizational skills with the proven ability to multi task.
Willingness to assume additional responsibilities as the needs arise.
Bachelor’s degree or equivalent work experience.
5+ years of experience. Including experience Supervising a Fast Track team within the auto insurance industry.
Familiar with a variety of the field's concepts, practices, and procedures.
Relies on extensive experience and judgment to plan and accomplish goals.
A wide degree of creativity and latitude is expected.
Strong organizational skills a must yet flexible.
Strong negotiation and customer service skills.
Exhibit leadership and mentor skills for less experienced adjusters.
Effective verbal and written communication skills.
Ability to work independently.
Ability to perform in a fast paced environment.
Practical thinker and intuitive decision maker.
Complete state continuing education as required to maintain adjuster licensing.