Sales Support - Scientific

St. Louis, MO

Post Date: 06/09/2017 Job ID: 30858 Industry: Administrative and Support Services Pay Rate: 42000.00

Our client, a growing St. Louis County based organization, is in need of a Sales Support and Customer Service Specialist. This is a full-time, direct hire, opportunity that will pay $42, 000 annually to start. This position has some flexibility of schedule. The employee must work a consistent 8 hour shift between the hours of 6: 30 am – 8: 00 pm, Monday through Friday.This individual must have previous experience or education in a scientific field. In this role, the employee will serve as the main point of contact for designated established customers. 




Job duties consist of:
  • Providing outstanding service to existing customers through periodic customer calls, customer surveys, repeat order management, problem identification and resolution management
  • Assist with the transition from sales process to customer status including the initiation of processes, verification of data, shipment and software systems protocols
  • Identification of new sales opportunities from telephone, mail and website inquiries; follow-up with pricing and product information
  • Management of data used for customer references
  • Act as liaison between the customer and manufacturing/production and   shipping/warehouse to include invoicing of daily shipments for domestic locations; forecasting and coordinating needs for multiple domestic warehouse sites and freight coordination
  • Participate in departmental operations planning, development and implementation of plans for technological solutions aimed to gain efficiencies in processes
  • Manage DOT and IATA Hazardous Materials certification
  • Other duties as assigned

 

The position requires:

  • BS in a science-related field
  • Knowledge of chemical and scientific terms
  • Proficiency in MS Office
  • Strong oral and written communications skills
  • Lotus Notes and MAS90 experience is preferred

Please apply online for immediate consideration. All qualified applicants will be contacted.

 

EOE M/F/D/V


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