Local Resource Planners

Blue Bell, PA

Post Date: 07/13/2017 Job ID: 31386 Industry: Insurance Pay Rate: $15.00-$15.50 per hour

An insurance agency in Blue Bell is seeking a Local Resource Planner to directly supervise a team of 25+ Analysts and is charged with the day to day operations and work-flow monitoring of each of the queues. They will analyze behaviors and team performance metrics to construct and drive performance and corrective action plans for LRP Analysts.


Duties & Responsibilities:


Staffing Analysis: add pre-planned events and use iex/wfm to present center management with options and recommendations for staffing changes

Exception code entries: manage and ensure accuracy of real-time and day-of exceptions using WFM software

Communication: participate in calls, contributing information pertaining to current staffing plan and a set of options to meet demands of new schedule 


The requirements for this position are:


College degree in a related field or 2-5 years experience in contact center support role

High School diploma or equivalent

1+ years in supervisory experience

1+ years previous Contact Center WFM experience

Must be highly proficient on computers, excellent knowledge and use of Microsoft Office 

Ability to provide on call support, being able to work various shifts, overtime and holidays in a 24x7 operating environment 


If you are interested in this position please submit a resume to jobsphilly@stivers.com. Refer to job 31309.


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