Customer Service Supervisor - Evening Shift

Olivette, MO

Post Date: 10/13/2017 Job ID: 31269 Industry: Customer Service and Call Center Pay Rate: 14.00
We are seeking a Customer Service Supervisor to fill immediate openings for a healthcare company in Olivette. This is a full-time, direct-hire, opportunity that will pay $45, 000 annually plus offers a bonus structure as well!  This is a great, employee-focused company that promotes from within and has an excellent benefits package! 
SCHEDULE:
  • Monday - 12: 30pm-9: 00pm (extra time on 1st Monday of the month)
  • Tuesday -  12: 30pm-9: 00pm
  • Wednesday -  12: 30pm-9: 00pm
  • Thursday - 12: 30pm-9: 00pm
  • Friday - OFF
  • Saturday - OFF
  • Sunday - 10: 00am-6: 00pm

 
  JOB DUTIES:
  • Supervise a team of CSR's in the daily activities associated with delighting customers
  • Accountable for achieving established sales and service goals
  • Lead and develop employees
  • Responsible for the successful execution of daily call center operations
  • Seek areas to improve, develop plans, implement. 
  • Point of contact for representatives needing assistance with customer issues, product questions, etc.
  • Be highly visible and available to help when needed through Helpdesk
  • Monitor telephone calls and provide timely feedback and coaching as required
  • Be timely, clear and concise with communications to reps on both good and bad performance or behavior
  • Conduct mini-team meetings and training sessions on a regular, on-going basis
  • Develop and communicate motivational and team building activities to drive performance and maintain morale   
  • Perform facility opening and closing procedures
  • Perform duties for “ Weekend Manager” role as needed
  • Own all aspects of employee scheduling and payroll including various employee schedules and calendars

 

 
REQUIREMENTS:
  • 1+ years’ experience in a CSR role 
  • Prior Supervisory experience in a call center is HIGHLY preferred
  • Must work Sundays consistently as part of the routine schedule
  • Ability to multitask
  • Ability to mediate, resolve conflict and maintain the dignity and respect of the team
  • Extensive problem solving capabilities
  • Strong written and verbal communication skills
  • Ability to perform all duties of the Customer Service Representatives
  • Cooperative and willing to assist others
  • Proficient with MS Office
  • Outstanding attendance is a must in this position
  • Prior Sales Management experience a plus
  • Prior Workforce Management experience a plus

 

 
Please apply online for immediate consideration. All qualified applicants will be contacted.


EOE M/F/D/V

 


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