Customer Service - Product Support Specialist
Stivers Staffing Services is looking for a Customer Service representative/Product Support Specialist.
The Product Support Specialist will assist commercial customers in placing orders, answer questions regarding replacement parts, resolve customer issue with orders and provide product information. The ideal candidate will have previous customer service experience providing product information/technical support for equipment/machinery. This is a temporary to hire position. After training candidates will be required to work a rotating call shift including nights and weekends. The pay rate for this position is $16-18/hr.
-Address all parts related inquiries in a timely and courteous manner to ensure customer satisfaction.
-Ensure accuracy by providing customers with assistance in determining correct part numbers through the use of manuals, drawings, help desk, etc.
-Provide backup support for the customer service website by responding to or forwarding customer inquiries.
-Perform all functions necessary for proper processing of customer orders and quotations through the use of the internet, order entry system, and PC software.
-Assist Accounts Payable/Receivables in basic accounting functions, such as processing credits for part returns, providing proof of delivery to ensure proper payment of invoices, receiving PO’s so vendors can be paid.
-Provide follow up on backlog to ensure the invoicing is accomplished in a timely manner and that orders are properly dated in the system to provide for an accurate backlog report.
-Two (2) years experience in a customer service role, preferably in a technical or industrial environment.
-Proficient with Microsoft Office