Client Account Representative

St. Louis, MO

Post Date: 06/22/2017 Job ID: 30901 Pay Rate: 15.00


Our client, a financial institution located in West County, is seeking a Client Account Representative to join their team! This is a full-time, temporary assignment slated to last approximately 3 months. This opportunity pays between $12 - $15/hr, dependent on experience. The candidate in this role will be responsible for enhancing the client experience and building client loyalty by providing a knowledgeable and professional customer service experience. 





Job Duties:
  • Respond to client inquires via phone, email, and chat lines
  • Assist clients with login assistance, technical assistance, account servicing inquiries, and other general company inquiries
  • Route clients to appropriate resources, including online self-help resources and specialty service teams
  • Engage with clients to identify their needs or goals, and route clients to the appropriate business partner for solutions
  • Utilize the Customer Relationship Management (CRM) to document client interactions and to notate follow up tasks
  • Assist with departmental projects as needed





 


Requirements:

  • 3-5 years prior experience in a high-level customer service role
  • Basic understanding of banking products and services
  • Ability to learn and effectively navigate between multiple computer applications
  • Willingness to stay up to date on all company policies, procedures, and products
  • Familiarity with MS Office, including Word, Excel and Outlook
  • Ability to work overtime during high call volume periods highly preferred


Please apply online for immediate consideration. All qualified candidates will be contacted.


EOE M/F/D/V




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