Bilingual Mandarin Customer Help Desk Representative

Philadelphia , PA

Post Date: 08/11/2017 Job ID: 31395 Industry: Technical Pay Rate: $30,000.00/yr-$40,000.00/yr DOE

Customer Help Desk(Service Desk) Representative (Chinese-Mandarin/English fluency)

A global data and technology company in Center City is looking for a Chinese(Mandarin)/English speaking Customer Help Desk Representative to provide front-line technical support in their Service Desk Department via phone, fax, or email for all assigned product lines such as Cardiac Safety, Respiratory and/or ePRO.  This Representative must also troubleshoot transmission or other equipment usage problems and handles re-supply and report requests in a timely manner.  This is a full-time, Sunday through Thursday evening shift(3:00pm-11:30pm).  


Responsibilities and Duties:

Enter Data and maintain accurate and complete client, site and patient information in the database

Obtain demographic and visit information for all incoming calls for assigned product lines and resolves any outstanding issues within 24 hours

Assist client with any problems with equipment, hook-up, or transmission and report any clinical irregularities to the Supervisor/Project Manager

Receive phone calls, faxes, emails or other communications from clients requesting assistance

Evaluate situation and provide rapid resolution to the issue

Provide recommendations for service set-up, usage and troubleshooting



College or High School Degree or equivalent

At least 6 months call center/help desk experience

2 years of technical help desk and IT support experience

Available to work evening/weekend shift

Strong technical aptitude required

Must be fluent in Mandarin Chinese and English

Effective written and verbal communication skills; able to speak well and conduct business in a professional manner

Working knowledge of  MS Office tools

If interested in this position, please submit a resume to

Refer to job#31395




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