Bilingual Customer Service Representative
South Side non profit is seeking a Bi-Lingual Call Center Rep for 8:30-5:00 shift. Must be fluent in Spanish.
This position is responsible for handling customer questions, taking inbound calls, making outbound calls and taking applications over the phone for various programs. Requires an individual who has outstanding customer service skills. Essential Duties and Responsibilities: include the following. Other duties may be assigned.
Perform day-to-day activities of the program under the supervision of the Team Leaders, including: Taking applications over the phone and determining customer eligibility. Managing difficult or emotional customer situations. Responding promptly to customer needs. Soliciting customer feedback to improve service. Adhering to program guidelines and procedures. Making outbound calls as required per call center contracts. Taking inbound calls from customers, assisting customers with questions and resolving problems. Maintenance and updating of customer files. Data entry and maintenance of customer accounts on the computer systems. Documenting contact with customers. Processing all program correspondence and mailings.
High school diploma or general education degree (GED) and one to two years related experience and/or training or equivalent combination of education and experience. To perform this job successfully, an individual should have knowledge of Microsoft Windows Systems and Microsoft Office Applications.
If you have the above listed skills and qualifications please reply to Job 30061. Email: Pittsburgh@stivers.com. Only those candidates for further consideration will be contacted.